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🚚 Jaydee Aquatics and Pets – Shipping Policy

1. Introduction

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  • This Shipping Policy explains how we process, handle, and deliver orders placed through our online store.

  • By purchasing from Jaydee Aquatics and Pets, you agree to the terms outlined below.

 

2. Order Processing

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  • All orders are processed manually.

  • We source stock directly from our trusted partners to fulfil customer orders.

  • As a result, order fulfilment may take up to 10–14 days while we wait for our partners to ship products to us.

  • Customers will be notified if delays extend beyond this timeframe.

 

3. Shipping Methods

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  • Dry Goods (ornaments, test kits, food, equipment, décor, aquariums, air pumps): Shipped via standard courier services.

  • Live Fish & Plants: Shipped using specialised handling and delivery methods to ensure welfare and compliance with U.K. animal welfare regulations.

 

4. Delivery Times

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  • Estimated delivery times begin once stock has arrived from our partners.

  • Standard delivery within the U.K. typically takes 2–5 working days after dispatch.

  • Live fish and plants may require specific delivery slots to ensure safe arrival.

 

5. Shipping Costs

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  • Shipping costs are calculated at checkout based on product type, weight, and delivery location.

  • Special handling fees may apply for live fish and plants.

 

6. Risk of Loss

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  • Risk of loss or damage passes to the customer upon delivery.

  • Customers are responsible for ensuring someone is available to receive live shipments.

 

7. Delays & Notifications

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  • While we aim to meet expected delivery times, unforeseen circumstances (e.g., supplier delays, courier issues, weather conditions) may cause delays.

  • Customers will be notified promptly if delays occur and provided with updated delivery estimates.

 

8. Customer Responsibilities

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  • Provide accurate delivery information at checkout.

  • Ensure suitable arrangements are made to receive live fish and plants.

  • Contact us immediately if delivery issues arise.

 

9. Governing Law

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  • This Shipping Policy is governed by the laws of England and Wales.

  • Any disputes shall be resolved in the courts of England and Wales.

 

10. Updates to Policy

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  • Jaydee Aquatics and Pets reserves the right to update this Shipping Policy at any time.

  • Continued use of our website and services constitutes acceptance of updated terms.

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