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💷 Jaydee Aquatics and Pets – Refund Policy

1. Introduction

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  • This Refund Policy explains how refunds are handled for purchases made through our online store.

  • By purchasing from Jaydee Aquatics and Pets, you agree to the terms outlined below.

 

2. Eligibility for Refunds

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Refunds may be issued under the following conditions:

  • Dry Goods (ornaments, test kits, food, equipment, décor, aquariums, air pumps): Eligible for refunds if returned unused, in original packaging, and within 14 days of receipt, in line with the Consumer Contracts Regulations 2013.

  • Live Fish & Plants: Refunds are only offered if items arrive dead or damaged. Photographic evidence must be provided within 24 hours of delivery.

  • Pet Food & Fish Food: Refunds are only available for unopened items returned within 14 days of receipt.

 

3. Non-Refundable Items

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  • Used or opened products (except where faulty).

  • Live fish and plants beyond the 24-hour arrival guarantee.

  • Special order or custom items sourced specifically for a customer.

 

4. Refund Process

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  • Customers must contact us via the details provided on our website to request a refund.

  • Once approved, refunds will be processed within 14 business days.

  • Refunds are issued to the original payment method used at checkout.

 

5. Return Shipping

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  • Customers are responsible for return shipping costs unless the item is faulty or incorrect.

  • We recommend using a tracked delivery service for returns to ensure safe arrival.

 

6. Damaged or Incorrect Items

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  • If you receive a damaged or incorrect item, please notify us within 48 hours of delivery.

  • We will arrange a replacement or refund at no additional cost.

 

7. Customer Responsibilities

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  • Ensure items are packaged securely when returning.

  • Provide accurate information and photographic evidence where required.

  • Retain proof of postage for returned items.

 

8. Governing Law

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  • This Refund Policy is governed by the laws of England and Wales.

  • Any disputes shall be resolved in the courts of England and Wales.

 

9. Updates to Policy

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  • Jaydee Aquatics and Pets reserves the right to update this Refund Policy at any time.

  • Continued use of our website and services constitutes acceptance of updated terms.

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