🚚 Jaydee Aquatics and Pets – Shipping Policy

1. Introduction

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• This Shipping Policy explains how we process, handle, and deliver orders placed through our online store.

• By purchasing from Jaydee Aquatics and Pets, you agree to the terms outlined below.

 

2. Order Processing

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• All orders are processed manually.

• We source stock directly from our trusted partners to fulfil customer orders.

• As a result, order fulfilment may take up to 10–14 days while we wait for our partners to ship products to us.

• Customers will be notified if delays extend beyond this timeframe.

 

3. Shipping Methods

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• Dry Goods (ornaments, test kits, food, equipment, décor, aquariums, air pumps): Shipped via standard courier services.

• Live Fish & Plants: Shipped using specialised handling and delivery methods to ensure welfare and compliance with U.K. animal welfare regulations.

 

4. Delivery Times

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• Estimated delivery times begin once stock has arrived from our partners.

• Standard delivery within the U.K. typically takes 2–5 working days after dispatch.

• Live fish and plants may require specific delivery slots to ensure safe arrival.

 

5. Shipping Costs

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• Shipping costs are calculated at checkout based on product type, weight, and delivery location.

• Special handling fees may apply for live fish and plants.

• There are no shipping costs if a customer is local and chooses to click and collect their item. Products coming into the store will always take 10-14 business days to arrive from our partners. Livestock options are next day click and collect, provided the customer orders before 12 pm. In both cases, customers will be emailed when their product is ready for collection in store.

 

6. Risk of Loss

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• Risk of loss or damage passes to the customer upon delivery.

• Customers are responsible for ensuring someone is available to receive live shipments.

 

7. Delays & Notifications

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• While we aim to meet expected delivery times, unforeseen circumstances (e.g., supplier delays, courier issues, weather conditions) may cause delays.

• Customers will be notified promptly if delays occur and provided with updated delivery estimates.

 

8. Customer Responsibilities

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• Provide accurate delivery information at checkout.

• Ensure suitable arrangements are made to receive live fish and plants.

• Contact us immediately if delivery issues arise.

 

9. Governing Law

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• This Shipping Policy is governed by the laws of England and Wales.

• Any disputes shall be resolved in the courts of England and Wales.

 

10. Updates to Policy

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• Jaydee Aquatics and Pets reserves the right to update this Shipping Policy at any time.

• Continued use of our website and services constitutes acceptance of updated terms.